Frequently Asked Questions

How Do I Unlock My Storage Unit


Ensure you have the Storage Smart Entry App Installed. Download here

1. Tap on the LED on the smart lock to wake it

2. Open the Storage Smart Entry app on your phone

3. With the lock 'awake', the unit icon on your app will highlight

4. Tap the highlighted unit icon on your app to open

5. The LED will turn green

6. Slide the lock to the open position and lift the door





2. What if I do not have a smart phone


You can still access the site with a key FOB. Please proceed to the JTR Office at 1032 Fairville Blvd and we will set you up with a Key fob and unit. 

What does the Storage Smart Entry App do?

  • Access your unit from your smart phone
  • View all entries to your unit
  • Share a digital key to grant access to other people
  • Revoke shared access at any time
  • Monitor access to your unit

How do I share access to my unit?


To share your digital key:


  • Click on the plus sign in the top right-hand corner of your Storage Smart Entry app and select “Share Unit”. 
  • Type in the cell phone number of the person you would like to share the key to and select the unit or entry point that you’d like them to get access to.
  • The new user will instantly receive an automated text message with a link to the Storage Smart Entry app and your digital key which grants them access to the unit.

I can't connect to the lock with my phone

Make sure Bluetooth is turned on in your phone’s settings.


For iPhone, there are two places to enable Bluetooth—in Settings under Bluetooth, or by going to Settings and

scrolling down to the Storage Smart Entry app and turning Bluetooth on there.


For Android, Make sure Location Services are turned on in your phone’s settings.


What can be safely stored in non-climate controlled storage?

In non-climate-controlled storage units, it's important to store items that aren't sensitive to temperature fluctuations, humidity, or extreme weather conditions. Here’s a list of things that are generally safe to store:

### Items Safe for Non-Climate-Controlled Storage:
1. **Metal Items**: Tools, outdoor furniture, and non-rusting metal items are generally safe.
2. **Plastic Items**: Containers, outdoor toys, and patio furniture.
3. **Wooden Furniture (Treated or Painted)**: While untreated wood can warp with temperature changes, treated or painted wood tends to hold up better.
4. **Lawn Equipment**: Lawn mowers, weed trimmers, and other yard tools.
5. **Sports Equipment**: Bicycles, skateboards, and other durable equipment.
6. **Seasonal Items**: Holiday decorations, camping gear, or outdoor gear.
7. **Books and Paper Products**: Though they can be affected by humidity, if properly sealed in plastic or airtight containers, books and papers may be okay.
8. **Tools and Hardware**: Wrenches, hammers, screws, nails, and other basic tools.
9. **Vehicles**: Cars, motorcycles, and boats (ensure they're properly prepared for storage).
10. **Non-sensitive Electronics**: Older or less sensitive electronics (though some are sensitive to extreme temperatures, especially LCD screens and batteries).

### Items to Avoid in Non-Climate-Controlled Storage:
- **Artwork and Photographs** (may warp or fade)
- **Leather or Fabric Furniture** (prone to mold or mildew)
- **Electronics** (sensitive to temperature and humidity)
- **Musical Instruments** (can be damaged by temperature swings)
- **Documents and Important Papers** (susceptible to moisture)
- **Perishable Goods** (risk of spoiling or attracting pests)

To protect your items, use plastic bins, pallets, and desiccants to help reduce moisture exposure.